When will I be charged?

Support Account Support When will I be charged?

You will be charged for your first month of service, including installation fees, immediately after placing your order for Lumos Fiber Internet service. Lumos will then charge for each subsequent month of service on the first day of your service period (based on your installation date) using your recurring payment method on file.

Back to Support

Related Questions

Account Support

Changing your Billing Preferences in My Account VA

Account Support

Changing your Billing Preferences in My Account NC

Account Support

What is a broadcast surcharge?

Account Support

How do I pay an outstanding balance?

Account Support

How do I resolve a credit card decline?

Account Support

How do I change my payment information?

1. Prepaid Mastercard: Eligible orders of 2 Gig – 8 Gig may receive virtual $500 Prepaid Mastercard. Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to a license from Mastercard U.S.A. Inc. No cash access or recurring payments. Can be used where Debit Mastercard is accepted online, for phone/mail orders, or in stores that accept mobile wallet. Customers will be eligible to redeem the gift card 120 days after installation and must redeem it within 60 days of redemption eligibility. Once redeemed, the gift card will expire 180 days from the date of redemption, after which unused funds will be forfeited. Terms and conditions apply. Customer must be current on their bill and in good standing.

2. Taxes, fees, and surcharges are extra and subject to change at any time. Rates require purchase of listed services as described. Limited-time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is only available to new business accounts in select Lumos markets where fiber is available. Downgrades from existing plans with Lumos will not qualify for discounts. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. All rights reserved.

3. 100% Fiber Optic network not available in all areas. Internet speeds are up to the maximum advertised upload and download speed available based on a wired connection. Speeds may vary by location and are not guaranteed.

4. Wi-Fi included on orders of 100 Mbps – 8 Gig in select markets. Additional extenders may be needed for complete coverage; additional charges may apply.