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Changing your Billing Preferences in My Account VA

Account Support

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You can easily change your billing preferences at any time.  Simply log in to My Account and follow the steps below to manage your payment methods.

Changing Your Payment Method for One Time Payments

  1. Go to Account Login and log into My Account by entering your zip code and then your username and password. (If you do not yet have an account, select “Register an account” and go through the steps to create an account login.)
  2. Once in My Account, from the Account Profile page, select “Pay My Bill.” Two options will be presented for a one time payment – click either “Make a Payment” in the left side menu or “Pay Now” next to the current statement.
  3. Enter your credentials for one time payment.
  4. The Funding Options will be presented.  You can choose between Bank, Credit Card, or Debit Card. To avoid a credit card convenience fee, choose Bank or Debit Card.
  5. Enter the requested payment information and hit “Submit” to pay.

Changing Your Payment Method for Recurring Payments

  1. Go to Account Login and log into My Account by entering your zip code and then your username and password. (If you do not yet have an account, select “Register an account” and go through the steps to create an account login.)
  2. Once in My Account, from the Account Profile page, select “Pay My Bill.”
  3. From the Account Profile page, select the “Recurring Payment” option.
  4. If you are not already enrolled, you will be asked to fill out the enrollment form and submit.
  5. Once enrolled you will be able to select recurring using “Setup Auto Pay” with an existing payment method. You may have more than one payment method on record.
  6. If you want to change the recurring payment method, cancel the existing method and then, under “Modify Your Auto Pay,” select from your available payment methods (Credit Card, Bank Account or Debit Card). This selection will be the method or funding account used for recurring payments moving forward.
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Related Questions

Each time you pay your bill using a credit card, you will be charged a $4.00 processing fee.

The credit card processing fee was implemented to offset rising fees so that we can continue to offer our customers the convenience of paying with a credit card, and to encourage alternate forms of payment, such as debit or bank draft.

To avoid the processing fee, you can pay your bill using another payment method – bank draft or debit.  If you are enrolled in recurring auto payments, be sure to check that your payment method is set to bank or debit card to avoid the fee.

1. Prepaid Mastercard: Eligible orders on select tiers may receive virtual $350 Prepaid Mastercard. Virtual card is issued by Pathward®️, N.A., Member FDIC, pursuant to a license from Mastercard U.S.A. Inc. No cash access or recurring payments. Can be used where Debit Mastercard is accepted online, for phone/mail orders, or in stores that accept mobile wallet. Customers will be eligible to redeem the gift card 90 days after installation and must redeem it within 60 days of redemption eligibility. Once redeemed, the gift card will expire 180 days from the date of redemption, after which unused funds will be forfeited. Terms and conditions apply. Customer must be current on their bill and in good standing.

2. 100% Fiber Optic network not available in all areas. Internet speeds are up to the maximum advertised upload and download speed available based on a wired connection. Wired and wireless speeds may vary by location and are not guaranteed.

3. Free installation is available on select tiers and will vary by market.

4. Taxes, fees, and surcharges are extra and subject to change at any time. Rates require purchase of listed services as described. Limited-time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is only available to new residential accounts in select Lumos markets where fiber is available. Downgrades from existing plans with Lumos will not qualify for discounts. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. All rights reserved.

5. One month of free service is available on select tiers and will vary by market. Where applicable, credit will be applied within the first four billing cycles. Regular rates apply outside of the one-month discount.

6. Free Enhanced Parental Controls powered by ExperienceIQ®️ service available on select tiers and will vary by market.

7. Free Total Home Wi-Fi is available on select tiers and will vary by market.

8. Taxes, fees, and surcharges are extra and subject to change at any time. Rates require purchase of listed services as described. Limited-time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is only available to new residential accounts in select Lumos markets where fiber is available. Downgrades from existing plans with Lumos will not qualify for discounts. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. All rights reserved.

(Legacy/Universal)