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Contact Information

Residential Sales

336.728.6001

Bill Pay

855.GO.LUMOS

Fiber Construction Feedback

If you have feedback about fiber construction on your property, email us at fiberconstruction@lumosfiber.com

Customer Support

855.GO.LUMOS
HELP@LUMOSFIBER.COM

Technical Support

855.GO.LUMOS

Leadership Team

If you’d like to send feedback to our executive leadership team, you can email them directly at executiveteam@lumosfiber.com

Residential Payment Centers

NORTH CAROLINA LOCATIONS

High Point

111 North Main St
High Point, NC 27260

Open 24/7
Drop box for payments only

855.GO.LUMOS

Thomasville

25 Salem St
Thomasville, NC 27360

Monday through Friday
9am to 6pm

A drop box for payments and a bin for equipment return (during normal business hours) are available at this location.

844.934.0141

Randleman

153 South Main St
Randleman, NC 27317

Open 24/7
Drop box for payments only

855.GO.LUMOS

VIRGINIA LOCATIONS

Waynesboro VA

Retail Store
400 Tiffany Drive
Waynesboro, VA 22980

Hours of operation:
Monday – Friday:
9:00 a.m. – 5:00 p.m.
Closed Saturday & Sunday

540.946.7844

Daleville VA

Retail Store
1900 Roanoke Road,
Daleville, VA 24083

Hours of operation:
Monday – Friday:
9:00 a.m. – 5:00 p.m.
Closed Saturday & Sunday

540.591.3592

Covington VA

Retail Store
342 North Court Avenue,
Covington, VA 24426

Hours of operation:
Monday – Friday:
9:00 a.m. – 5:00 p.m.
Closed Saturday & Sunday

540.965.6215