CONTACT US

North Carolina Contact Information

Residential Sales

336.728.6001

 

Current Residential Customers

336.886.3600
866.542.5900 (toll free)

Bill Pay

336.886.3600

Technical Support

336.886.3600

Corporate Offices

336.886.3600

Locations

RESIDENTIAL PAYMENT CENTERS

High Point

111 North Main St.
High Point, NC 27260

Open 24/7
Drop box for payments only

336.886.3600

Thomasville

25 Salem St
Thomasville, NC 27360

Monday through Friday
9am to 6pm

A drop box for payments and a bin for equipment return (during normal business hours) are available at this location.

336.886.3600

Randleman

153 South Main St
Randleman, NC 27317

Open 24/7
Drop box for payments only

336.886.3600

In order to better protect customers and employees, Lumos stores will have social distancing procedures in place.

Payments are also accepted at Western Union Agent locations.

To find a Western Union location, visit WesternUnion.com.

Virginia Contact Information

Residential Sales

336.728.6001

 

Current Residential Customers

855-GO-LUMOS
HELP@LUMOS.NET

Bill Pay

855-GO-LUMOS

Technical Support

855-GO-LUMOS

Locations

RESIDENTIAL PAYMENT CENTERS

Waynesboro VA

Retail Store
400 Tiffany Drive
Waynesboro, VA 22980

Hours of operation:
Monday – Friday:
9:00 a.m. – 5:00 p.m.
Closed Saturday & Sunday

540-946-7844

Daleville VA

Retail Store
1900 Roanoke Road,
Daleville, VA 24083

Hours of operation:
Monday – Friday:
9:00 a.m. – 5:00 p.m.
Closed Saturday & Sunday

540-591-3592

Covington VA

Retail Store
342 North Court Avenue,
Covington, VA 24426

Hours of operation:
Monday – Friday:
9:00 a.m. – 5:00 p.m.
Closed Saturday & Sunday

540-965-6215

In order to better protect customers and employees, Lumos stores will have social distancing procedures in place.

Payments are also accepted at Western Union Agent locations.

To find a Western Union location, visit WesternUnion.com.

Send Us A Message

†Free first month of service eligible on 1 Gig and 2 Gig fiber internet orders only. 

^Free installation eligible on all tiers from 200 Mbps – 5 Gig. Regular rates apply after first month. 

**Limited time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is available to new residential accounts in all Lumos markets where fiber is available only. Offer and rate require purchase of listed services as described. Downgrades from existing plans with Lumos will not qualify for the first month discount. The rate of $40 per month includes up to 200 Mbps (upload) x 200 Mbps (download) Fiber Internet. Promotional rates require purchase of listed services as described. Promotional rates are for 12 months; then-current standard rates apply after the 12th month. The promotional rate of $50 per month for 12 months includes up to 500 Mbps (upload) x 500 Mbps (download) Fiber Internet. The promotional rate of $70 per month for 12 months includes up to 1,000 Mbps (upload) x 1,000 Mbps (download) Fiber Internet. The promotional rate of $100 per month for 12 months includes up to 2,000 Mbps (upload) x 2,000 Mbps (download) Fiber Internet. Taxes, fees and surcharges are extra and subject to change at any time. Internet speeds are up to maximum advertised upload and download speed available based on a wired connection. Wired and wireless speeds may vary by location and are not guaranteed. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. Credit qualifications apply. Call 844-650-0045 for complete details. ©️2023 Lumos. All rights reserved.

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