Regulatory

CHECK YOUR FIBER AVAILABILITY

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New User?

For current Lumos Networks and Northstate customers that have existing service, but have not registered an account.

New User?

Choose your service location:

Create My Account Login

(Step 1 of 3)

Create My Account Login

(Step 2 of 3)

Create My Account Login

(Step 3 of 3)

Please enter the Authentication Code you received below:

Please enter a valid authorization code.

Then, enter a username and password for your account:

Please enter a valid email address that is not already associated with an existing account.

Your password must:
• be 7-20 characters
• include at least one upper case character
• include at least one lower case character
• include at least one digit
• not contain your email address
• not contain simple numeric sequences (123,234,345)

You passwords must match.

Create My Account Login

(Step 1 of 2)

Create My Account Login

(Step 2 of 2)

Enter your account information:

Please enter your first name.

Please enter Phone Number.

Please enter your Street Address.

Please enter your Zip Code.

Enter a username and password for your account:

Please enter a valid email address that is not already associated with an existing account.

You passwords must match.

Create My Account Login

(Complete)

My Account

Forgot My Username

If you require additional assistance accessing your account, please contact customer support at 336.886.3600

Forgot My Password

If you require additional assistance accessing your account, please contact customer support at 336.886.3600

Regulatory Information

Lumos’s External Affairs department handles tariff management activities, compliance functions, and interfaces with State and Federal regulatory commissions and related organizations, such as industry associations. Customers and other interested parties can access and review information regarding those areas through this web page.

Tariffs

Wholesale

†Free first month of service and free installation eligible on 500 Mbps and 1 Gig fiber internet orders only. Regular rates apply after first month. **Limited time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is available to new residential accounts in all Lumos markets where fiber is available only. Offer and rate require purchase of listed services as described. Downgrades from existing plans with Lumos will not qualify for the first month discount. The rate of $39.99 per month includes up to 200 Mbps (upload) x 200 Mbps (download) Fiber Internet. Promotional rates require purchase of listed services as described. The rate of $59.99 per month includes up to 500 Mbps (upload) x 500 Mbps (download) Fiber Internet. Promotional rates are for 12 months; then-current standard rates apply after the 12th month. The promotional rate of $69.99 per month for 12 months includes up to 1,000 Mbps (upload) x 1,000 Mbps (download) Fiber Internet. Taxes, fees and surcharges are extra and subject to change at any time. Internet speeds are up to maximum advertised upload and download speed available based on a wired connection. Wired and wireless speeds may vary by location and are not guaranteed. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Installation, equipment and additional services are extra. Service not available in all areas. Restrictions apply. Credit qualifications apply. Call 844-650-0045 for complete details. ©️2023 Lumos. All rights reserved.

***Promotional Visa Prepaid Card (Sweep): Card is issued by Pathward, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 6 months; unused funds will forfeit after the valid thru date. Card terms and conditions apply. Orders of 1 Gbps are eligible to receive $200 Visa Reward Card. Card will be virtual and delivered via email 30 days after installation.

New User?

New User?

Create My Account Login

(Step 1 of 3)

Create My Account Login

(Step 2 of 3)

Create My Account Login

(Step 3 of 3)

Create My Account Login

(Step 1 of 2)

Create My Account Login

(Step 2 of 2)

Create My Account Login

(Complete)

My Account

Forgot My Username

Forgot My Password

Regulatory Information

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