Account Login

Enter Your ZIP Code:

Please enter the 5-digit zip code where you have Lumos Fiber Internet service so we can route you to the correct experience.

We were not able to locate an account in that zip code. Please enter the zip code that matches the address where you currently have Lumos Fiber Internet service

Please provide a valid zip code in the format 12345.

My Account

Click the link below to access your Lumos account.

Go To My Account

My Account

Your login credentials are not valid. Please correct your info and try again.

User Login

Username*

Please enter a valid username.

Password*

Please enter your password.

Forgot: |

Forgot My Username

If you require additional assistance accessing your account, please contact customer support at 855.GO.LUMOS

An email with your username and login instructions has been sent to your email.

We were unable to find your account in our system. Please contact customer support.

Username Retrieval Credentials

Account #*

Please enter your Account Number.

PIN*

Please enter your PIN Number.

Forgot My Password

If you require additional assistance accessing your account, please contact customer support at 855.GO.LUMOS

An email with your username and login instructions has been sent to your email.

We were unable to find your account in our system. Please contact customer support.

Password Retrieval Credentials

Email Address*

Please enter a valid email address.

New User? Register your account.

For current Lumos customers that have existing service, but have not registered an account.

New User? Select your location

Choose your service location:

Create My Account Login

(Step 1 of 3)

To create your online account, enter your Lumos account number. This number can be found on your latest invoice:

Please correct the errors in the form below.

Account # from latest invoice *

Please enter a valid Account Number.

Create My Account Login

(Step 2 of 3)

To confirm your account, we will send an Authentication Code to one of your contacts on file. Plase select your preferred contact method:

Please correct the errors in the form below.

Don’t send me an Authentication Code. I have already received one.

Create My Account Login

(Step 3 of 3)

Please enter the Authentication Code you received below:

Please correct the errors in the form below.

Authentication Code *

Please enter a valid authorization code.

Then, enter a username and password for your account:

Desired Username (email address) *

Please enter a valid email address that is not already associated with an existing account.

Password *

Your password must:
• be 7-20 characters
• include at least one upper case character
• include at least one lower case character
• include at least one digit
• not contain your email address
• not contain simple numeric sequences (123,234,345)

Confirm Password

You passwords must match.

Create My Account Login

(Step 1 of 2)

To create your online account, enter your Lumos Account Number and PIN Number. Your pin number is the last four digits of the account holders SSN or last four digits of your business tax ID:

Please correct the errors in the form below.

Account # from latest invoice *

Please enter your Account Number.

PIN # *

Please enter your PIN Number.

Create My Account Login

(Step 2 of 2)

Enter your account information:

Please correct the errors in the form below.

First Name *

Please enter your first name.

Last Name *

Please enter your first name.

Phone Number *

Please enter Phone Number.

Street Address * (ex: 123 Example Ave) *

Please enter your Street Address.

Zip Code * (5-digits)

Please enter your Zip Code.

Enter a username and password for your account:

Desired Username (email address) *

Please enter a valid email address that is not already associated with an existing account.

Password *

Confirm Password *

You passwords must match.

Create My Account Login

(Complete)

Your account was created successfully. You may now login to your account with your email address and password.