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What can I expect from the installation process?

Fiber Internet

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There are three main steps involved in a professional installation: 

Step 1: Installing fiber internet outside your home.

We’ll extend the fiber-optic line from the network to the side of your home either before or on the day of installation. (You do not need to be home for this.)

Step 2: Installing fiber internet in your home.

On installation day, our technician will run the fiber from the box outside your house into your home and then install and connect your equipment. Before we leave, we will verify that all services are working and your speeds are correct. Someone 18 years of age or older and able to make service positioning decisions must be at home during this step. This usually takes between one and three hours for standard installations.

Step 3: Locating your Utility Lines and Burying Your Line.

After your service is installed, your public utility company will mark the underground utilities in your yard so our crews can avoid them. If you have any private lines in your yard, such as underground sprinkler systems, dog fences or electrical lines, this is when you would want to mark those utilities as well. Our crews will then come and bury your cable When we are finished, we will replace sod and/or re-seed what we removed and check back to make sure it’s growing. It may take 2-3 weeks to complete this step due to weather and the location of utility lines in your yard.

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Related Questions

1. Prepaid Mastercard: Eligible orders may receive virtual $200 Prepaid Mastercard. Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to a license from Mastercard U.S.A. Inc. No cash access or recurring payments. Can be used where Debit Mastercard is accepted online, for phone/mail orders, or in stores that accept mobile wallet. Customers will be eligible to redeem the gift card 90 days after installation and must redeem it within 60 days of redemption eligibility.  Once redeemed, the gift card will expire 180 days from the date of redemption, after which unused funds will be forfeited. Terms and conditions apply. Customer must be current on their bill and in good standing.

2. 100% Fiber Optic network not available in all areas. Internet speeds are up to the maximum advertised upload and download speed available based on a wired connection. Wired and wireless speeds may vary by location and are not guaranteed.

3. Free installation is available on select tiers and will vary by market.

4. Promotional Fiber Internet rates are for the first 12 months of service only. Taxes, fees, and surcharges are extra and subject to change at any time. Promotional rates require purchase of listed services as described. Then-current standard rates apply after the 12th month. Limited-time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is only available to new residential accounts in Lumos markets where fiber is available. Downgrades from existing plans with Lumos will not qualify for discounts. Services are subject to all applicable service terms and conditions found at, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. All rights reserved.

5. One month of free service eligible on 1 Gig and 2 Gig fiber internet orders only. Credit will be applied within first four billing cycles. Regular rates apply outside of the one-month discount.

6. One month of free Lumos TV Viewer’s Package eligible on plans of 500 Mbps and 1 Gig. Offer available in select markets only. Restrictions apply. Regular rates apply outside of the one-month discount. Taxes and fees extra. The total discount amount applied is equal to the monthly charge for Lumos TV Viewers Package at $100.00, plus the broadcast service charge of up to $35.50.

7. Three months of Enhanced Parental Controls powered by ExperienceIQ® service included on eligible orders of 1 – 8 Gig fiber internet orders only. Offer available in select markets only. Regular rates apply after the three months.

8. Free Total Home Wi-Fi included on orders of 2 Gig – 8 Gig. Additional extenders may be needed for complete coverage.