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CHECK YOUR FIBER AVAILABILITY

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Get your first month FREE

when you switch to Lumos 100% Fiber Optic Internet

Eligible on 500 Mbps and 1 Gig plans.

Prefer to order by phone? Call 336.728.6001

How much speed do you need?

200 Mbps

upload and download speed

$39.99/mo

  • 5+ devices
  • Light streaming
  • Listening to music
  • Social sharing
  • Video calling

500 Mbps

upload and download speed

Get your first month FREE

$59.99/mo

+ FREE Installation

  • 10+ devices
  • HD streaming
  • Social sharing
  • Video calling
  • Casual gaming

1 Gig

upload and download speed

Get your first month FREE

$69.99/mo

for 12 months*

$20 off your monthly bill | + FREE Installation

  • 15+ devices
  • HD & 4K streaming
  • Remote working and learning
  • Multiplayer gaming
  • Fiber fast cloud backup

Looking for 2 or 5 Gig plans? Order by phone at 844.989.4790

Your Account Details

Enter the info below to set up your Lumos account.

Your Name

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Enter your last name.


Your Contact Information

Enter a valid 10-digit phone number.
Example: (111)222-3333 or 1112223333.

Please enter a valid email address.


Your Service Address

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Your Billing Address

Please enter a valid Street Name

Please enter a valid Street Number

Please enter your PO Box


Create Your Account

Please enter a valid email address.

 

Your password must:
• be 7-20 characters
• include at least one upper case character
• include at least one lower case character
• include at least one digit
• not contain your email address
• not contain simple numeric sequences (123,234,345)

Your passwords must match

?

Your numeric pin must be a 4-6 digit number with no consecutive numbers and cannot start with a zero (0).

?


Choose a Security Question from the list above.

Enter a Security Answer to your selected Security Question


Your Installation Date

Choose your preferred date and time for installation. If your preference is unavailable, we will reach out to reschedule.

Select an available date.

Select a time of day.

Note: Special instructions may require additional installation time which may impact the installation date. There may be additional charges for services beyond basic installation. We may need to contact you to ensure we understand your instructions.


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Your order cannot be completed online.

Please call us at 336-886-3600 to speak with a customer service advisor.

Please Review Your Order Details

You are about to submit an order for the following services and features:

    Your contact information and location are:

    Primary Account Owner:
    Service Address:
    Contact Number:
    Email Address:
    Your billing address:

    Your Lumos ID is:

    Username:
    Security Question:
    Security Answer:

    Your Requested Installation Date & Time:

    Install Date:
    Install Time:
    Special Instructions:
    $0
    $0
    Due today

    Price does not include taxes and additional fees.

    Additional one-time fee of $0 for standard installation will be added to your first bill.

    Multi-Gig unavailable at your address at this time. Next available speed currently shown in cart.

    YOUR MONTHLY PLAN

    $0.00

    and 1 Wi-Fi access point at $0/mo.

    + Total Home Wi-Fi

    $0.00

    + TV Incl. upgrades, equipment

    $0.00

    + Voice Incl. upgrades, equipment

    $0.00

    YOUR PRICING


    Due Monthly

    $0.00 $141.94

    Estimated price before taxes and fees

    Your monthly plan (with promotion savings)

    $0.00

    Fees []

    $0.00

    Paper Bill Fee []

    $4.00

    Due Today

    $0.00

    Installation Fee

    $0.00 Waived $0.00 $0

    Multi-Gig speeds available in select areas only.
    Please check your address to determine availability.

    Check address

    Multi-Gig speeds available in select areas only.

    Standard Service Fees

    Internet Recovery Fee

    This fee is to partially recover the various fees for maintaining the networks which are associated with bringing Internet services to your home.

    Broadcast Surcharge

    Lumos, as well as all TV providers, pays fees to broadcasters so we can televise their programming to you. Since 2014 the fees Lumos pays to broadcasters have increased almost 100% and these increases have come from practically all broadcasters. The Broadcast Surcharge paid by all Lumos video customers offsets a portion of those increases. We negotiate to keep these costs down and continually evaluate the popularity of channels versus the cost to carry them. By showing Broadcast Surcharge on your bill we want to be sure you’re aware of where these price increases come from. More information can be found at ww.TVonmyside.com.

    Video Recovery Fee

    Applies to all residential and business video customers. This fee covers the cost of license fees.

    FCC Regulatory Video Fee

    Fee collected annually by the FCC from all video providers to reimburse the FCC for administering its regulatory responsibilities under the Communications Act of 1934.

    Go paperless and save $48 per year on your bill.

    To encourage environmentally friendly practices and to offset the rising costs of paper, we’ll be implementing a $4.00 monthly fee for paper billing effective December 15, 2022.

    Multi-Gig unavailable at your address at this time. Next available speed currently shown in cart.

    $0
    $0
    Due today
    Price does not include taxes and additional fees. Additional one-time fee of $0 for standard installation will be added to your first bill.
    • YOUR MONTHLY PLAN

      and 1 Wi-Fi access point at $0/mo.

      $0.00

      + Total Home Wi-Fi

      $0.00

      + TV Incl. upgrades, equipment

      $0.00

      + Voice Incl. upgrades, equipment

      $0.00

      YOUR PRICING


      Due Monthly

      Estimated price before taxes and fees

      Your monthly plan (with promotion savings)

      Fees []

      Paper Bill Fee []

      $0.00 $141.94

      $0.00

      $0.00

      $4.00

      Due Today

      $0.00

      Installation Fee

      $0.00 Waived $0.00 $0

    Processing Your Order

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    Processing Your Order

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    • 1

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      Service Order

    • 3

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      Installation

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      Order
      Complete

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    Choose a date and time you would like to schedule your installation. If your preferences are unavailable, a Lumos representative will call you to provide alternative dates and times.

    Note: Special instructions may require additional installation time which may impact the installation date. There may be additional charges for services beyond basic installation. We may need to contact you to ensure we understand your instructions.

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    Call 844.434.1372