Skip to main content

Limited time offer!

See how you can get a $200 Lumos Prepaid Mastercard® when you switch.1 Shop Now

Prefer to order by phone? Call 336.728.6001

How much speed do you need?

Check your address availability.

Prefer to order by phone? Call 336.728.6001

How much speed do you need?

Your Account Details

Enter the info below to set up your Lumos account.

Your Name
Your Contact Information

By providing my mobile number, I agree to receive recurring autodialed marketing messages from Lumos at the number I provided and agree to the SMS Terms and Conditions. Message and data rates may apply. Message frequency can vary. Consent is not a condition of purchase. I agree that I can reply STOP to prevent future messages and that I can reply HELP to contact customer support. Privacy Policy.

Your passcode must contain 4-6 numbers. Your passcode may not start with a 0 and may not contain consecutive numbers.
An example of consecutive numbers are 123, 234, 345, etc and are not allowed.
Your Service Address
Your Billing Address
Billing Address
Create Your Account
Account Information
Your Installation Date

Choose your preferred date and time for installation. If your preference is unavailable, we will reach out to reschedule.

Note: Special instructions may require additional installation time which may impact the installation date. There may be additional charges for services beyond basic installation. We may need to contact you to ensure we understand your instructions.
Were you referred to our site?
* required field

Your order cannot be completed online.

Please call us at 336-886-3600 to speak with a customer service advisor.

Please Review Your Order Details

You are about to submit an order for the following services and features:


    Your contact information and location:

    Primary Account Owner:
    Service Address:
    Contact Number:
    Mobile Number:
    Email Address:

    Your billing address:


    Your Lumos ID is:

    Username:
    Security Question:
    Security Answer:

    Your phone transfer details:

    Phone Number to Transfer:
    Carrier:
    Current Provider Account Number:
    Remarks:

    Your Account Information:

    Service PIN:
    SMS Carrier:

    Your Requested Installation Date & Time:

    Install Date:
    Install Time:
    Special Instructions:

    YOUR MONTHLY PLAN


    $0.00

    Total Home Wi-Fi Incl. upgrades, equipment

    $0.00

    TV Incl. upgrades, equipment

    $0.00

    Voice Incl. upgrades, equipment

    $0.00

    Other Incl. upgrades, equipment

    $0.00

    YOUR PRICING


    Due Monthly

    Estimated price before taxes and fees

    $0.00 $0.00

    One Time Charges

    Estimated price before taxes and fees

    $0.00

    Your monthly plan (with promotion savings)

    $0.00

    Fees []

    $0.00

    Paper Bill Fee []

    $4.00

    DUE TODAY

    $0.00

    Installation Fee

    $0.00 Waived $0.00 $0

    Please read and accept the terms and conditions.

    $/mo.

    Price does not include taxes and additional fees.

    YOUR MONTHLY PLAN


    $0.00

    Total Home Wi-Fi Incl. upgrades, equipment

    $0.00

    TV Incl. upgrades, equipment

    $0.00

    Voice Incl. upgrades, equipment

    $0.00

    Other Incl. upgrades, equipment

    $0.00

    YOUR PRICING


    Due Monthly

    Estimated price before taxes and fees

    $0.00 $0.00

    One Time Charges

    Estimated price before taxes and fees

    $0.00

    Your monthly plan (with promotion savings)

    $0.00

    Fees []

    $0.00

    Paper Bill Fee []

    $4.00

    DUE TODAY

    $0.00

    Installation Fee

    $0.00 Waived $0.00 $0

    1. Prepaid Mastercard: Eligible orders may receive virtual $200 Prepaid Mastercard. Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to a license from Mastercard U.S.A. Inc. No cash access or recurring payments. Can be used where Debit Mastercard is accepted online, for phone/mail orders, or in stores that accept mobile wallet. Customers will be eligible to redeem the gift card 90 days after installation and must redeem it within 60 days of redemption eligibility.  Once redeemed, the gift card will expire 180 days from the date of redemption, after which unused funds will be forfeited. Terms and conditions apply. Customer must be current on their bill and in good standing.

    2. 100% Fiber Optic network not available in all areas. Internet speeds are up to the maximum advertised upload and download speed available based on a wired connection. Wired and wireless speeds may vary by location and are not guaranteed.

    3. Free installation is available on select tiers and will vary by market.

    4. Promotional Fiber Internet rates are for the first 12 months of service only. Taxes, fees, and surcharges are extra and subject to change at any time. Promotional rates require purchase of listed services as described. Then-current standard rates apply after the 12th month. Limited-time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is only available to new residential accounts in Lumos markets where fiber is available. Downgrades from existing plans with Lumos will not qualify for discounts. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. All rights reserved.

    5. One month of free service eligible on 1 Gig and 2 Gig fiber internet orders only. Credit will be applied within first four billing cycles. Regular rates apply outside of the one-month discount.

    6. One month of free Lumos TV Viewer’s Package eligible on plans of 500 Mbps and 1 Gig. Offer available in select markets only. Restrictions apply. Regular rates apply outside of the one-month discount. Taxes and fees extra. The total discount amount applied is equal to the monthly charge for Lumos TV Viewers Package at $100.00, plus the broadcast service charge of up to $35.50.

    7. Three months of Enhanced Parental Controls powered by ExperienceIQ® service included on eligible orders of 1 – 8 Gig fiber internet orders only. Offer available in select markets only. Regular rates apply after the three months.

    8. Free Total Home Wi-Fi included on orders of 2 Gig – 8 Gig. Additional extenders may be needed for complete coverage.

    (Legacy/Universal)