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Who Does What on Install Day?

Fiber Internet

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How to prepare 

What You Do   What We Do 
Make sure there’s a clear a pathway to your access point where service will enter your home. (When possible, we will use an existing point of entry to bring the fiber into your home.  However, in some cases, it may be necessary to drill a small hole.)  We install the ONT (Optical Network Terminal) where the fiber connects from the street into your home.  
Make sure there is access to a grounded outlet where fiber is entering the home. Our installation technicians will try to use existing wiring whenever possible.  We connect the ONT to the power. 


Let us know where you’d like your router to go. It should be accessible and clear of large appliances. (They can emit electronic interference).  We run the wires from the ONT to the router. 


Tell us about any potential dead spots you may be concerned about in your home.  We test signal strength and advise on additional Wi-Fi access points, if needed, to cover your whole home. 


Connect all your devices to your new fiber-optic network.  We check to make sure everything’s working properly before we leave. 
Sit back and enjoy life with Internet Built for the Future.    
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Related Questions

1. Free first month of service eligible on 1 Gig and 2 Gig fiber internet orders only. Regular rates apply after the first month.

2. 100% Fiber Optic network not available in all areas. Internet speeds are up to the maximum advertised upload and download speed available based on a wired connection. Speeds may vary by location and are not guaranteed.

3. Free installation eligible on all tiers from 200 Mbps – 5 Gig.

4. Promotional Fiber Internet rates are for the first 12 months of service only. Taxes, fees, and surcharges are extra and subject to change at any time. Promotional rates require purchase of listed services as described. After the first 12 months, then-current standard rates apply after the 12th month. Limited-time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is only available to new residential accounts in Lumos markets where fiber is available. Downgrades from existing plans with Lumos will not qualify for the first-month discount. Services are subject to all applicable service terms and conditions found at, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. All rights reserved.

5. Promotional Visa Prepaid Card: Eligible orders of 500 Mbps may receive a $100 Visa Reward Card. Eligible orders of 1 Gig or 2 Gig may receive $200 Visa Reward Card. Offer expires 10/31/2023. Card is issued by Pathward, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 6 months after redemption; unused funds will forfeit after the valid thru date. Card terms and conditions apply. Customer must be current on their bill and in good standing. Card will be virtual and delivered via email and customers will be eligible to redeem 90 days after installation.