What do I do if my internet connection fails? | Lumos

Support General Support What do I do if my internet connection fails?

While internet connection issues are rare with Lumos, they can happen. Here’s what we suggest:

Connect to another device or website to determine if the slow or failed connection is only happening on one device or all your devices.
Check your Wi-Fi settings to make sure you are connected to the proper SSID.
Run a speed test to confirm you’re getting lightning-fast internet.
Connect your computer directly to the router with an Ethernet cable to see if your Wi-Fi signal is poor enough to degrade your internet speed.
Restart your modem and router back to their factory default configuration.

If you are still experiencing a service issue, please contact a Lumos representative at 855.GO.LUMOS for help.

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Can I upgrade my Lumos Fiber Internet speed package

1. 100% Fiber Optic network not available in all areas. Internet speeds are up to the maximum advertised upload and download speed available based on a wired connection. Speeds may vary by location and are not guaranteed.

2. Promotional Business Fiber Internet rates shown require a 3-year term contract. Taxes, fees, and surcharges are extra and subject to change at any time. Promotional rates require purchase of listed services as described. After the first 36 months, then-current standard rates apply after the 36th month. Limited-time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is only available to new business accounts in Lumos markets where fiber is available. Downgrades from existing plans with Lumos will not qualify for discounts. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. All rights reserved.

3. Prepaid Mastercard: Eligible orders of 100 Mbps and 200 Mbps may receive a virtual $250 Prepaid Mastercard. Eligible orders of 500 Mbps and higher may receive a virtual $500 Prepaid Mastercard. Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to a license from Mastercard U.S.A. Inc. No cash access or recurring payments. Can be used where Debit Mastercard is accepted online, for phone/mail orders, or in stores that accept mobile wallet. Customers will be eligible to redeem the gift card 120 days after installation and must redeem it within 60 days of redemption eligibility. Once redeemed, the gift card will expire 180 days from the date of redemption, after which unused funds will be forfeited. Terms and conditions apply. Customer must be current on their bill and in good standing.