Skip to main content

What can I expect from the installation process?

Fiber Internet

email icon share of social media icon

There are three main steps involved in a professional installation: 

Step 1: 

Your public utility company will come and mark the underground utilities in your yard so we can avoid them. (You do not need to be home for this.)  

 Step 2: 

A Lumos team will bring a feeder line from the main line at the street to the side of your house (this could be aerial, in which case the next would not apply), then bury the line and ensure your yard is left the way it was found. (You don’t need to be home for this step either.) Please note– it may take 2-3 weeks to complete the burial of this line – timing is driven by weather and the location of utility lines in your yard.

 Step 3: 

The last and best step is the installation of Lumos services within your home. Someone 18 years of age or older and able to make service positioning decisions must be at home during this step. Our installation technician will run the fiber from the box on the outside of your house into your home and will install and connect your equipment. Before we leave, we will verify that all services are working, and your speeds are correct. This step usually takes between one and three hours for standard installations.

Back to Support

Related Questions

1. One month of free service eligible on 2 Gig fiber internet orders only. Credit will be applied in the third or fourth billing cycle. Regular rates apply outside of the one-month discount.

2. 100% Fiber Optic network not available in all areas. Internet speeds are up to the maximum advertised upload and download speed available based on a wired connection. Speeds may vary by location and are not guaranteed.

3. Free installation eligible on all tiers from 500 Mbps – 5 Gig.

4. Promotional Fiber Internet rates are for the first 12 months of service only. Taxes, fees, and surcharges are extra and subject to change at any time. Promotional rates require purchase of listed services as described. After the first 12 months, then-current standard rates apply after the 12th month. Limited-time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is only available to new residential accounts in Lumos markets where fiber is available. Downgrades from existing plans with Lumos will not qualify for discounts. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. All rights reserved.

5. Taxes, fees, and surcharges are extra and subject to change at any time. Limited-time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is only available to new residential accounts in select Lumos markets where fiber is available. Offer and rate require purchase of listed services as described. Downgrades from existing plans with Lumos will not qualify for discounts. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. Credit qualifications apply. Call 844-650-0045 for complete details. ©️2024 Lumos. All rights reserved.