Skip to main content

What can I expect from the installation process?

Fiber Internet

email icon share of social media icon

There are three main steps involved in a professional installation: 

Step 1: 

Your public utility company will come and mark the underground utilities in your yard so we can avoid them. (You do not need to be home for this.)  

 Step 2: 

A Lumos team will bring a feeder line from the main line at the street to the side of your house (this could be aerial, in which case the next would not apply), then bury the line and ensure your yard is left the way it was found. (You don’t need to be home for this step either.) Please note– it may take 2-3 weeks to complete the burial of this line – timing is driven by weather and the location of utility lines in your yard.

 Step 3: 

The last and best step is the installation of Lumos services within your home. Someone 18 years of age or older and able to make service positioning decisions must be at home during this step. Our installation technician will run the fiber from the box on the outside of your house into your home and will install and connect your equipment. Before we leave, we will verify that all services are working, and your speeds are correct. This step usually takes between one and three hours for standard installations.

Back to Support

Related Questions

1. Free first month of service eligible on 1 Gig and 2 Gig fiber internet orders only. Regular rates apply after the first month.

2. 100% Fiber Optic network not available in all areas. Internet speeds are up to the maximum advertised upload and download speed available based on a wired connection. Speeds may vary by location and are not guaranteed.

3. Free installation eligible on all tiers from 200 Mbps – 5 Gig.

4. Promotional Fiber Internet rates are for the first 12 months of service only. Taxes, fees, and surcharges are extra and subject to change at any time. Promotional rates require purchase of listed services as described. After the first 12 months, then-current standard rates apply after the 12th month. Limited-time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is only available to new residential accounts in Lumos markets where fiber is available. Downgrades from existing plans with Lumos will not qualify for the first-month discount. Services are subject to all applicable service terms and conditions found at, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. All rights reserved.

5. Promotional Visa Prepaid Card: Eligible orders of 500 Mbps may receive a $100 Visa Reward Card. Eligible orders of 1 Gig or 2 Gig may receive $200 Visa Reward Card. Offer expires 10/31/2023. Card is issued by Pathward, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 6 months after redemption; unused funds will forfeit after the valid thru date. Card terms and conditions apply. Customer must be current on their bill and in good standing. Card will be virtual and delivered via email and customers will be eligible to redeem 90 days after installation.