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Are Internet speeds guaranteed at all times?

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While Lumos Fiber Internet is fast, there is no internet provider that can guarantee full-speed at all times. Internet service providers promote Service Capability Speeds, which is the rate at which data travels between your location and the provider’s network. This should not be confused with Throughput Speed, which is the rate at which your modem transfers internet access data throughout your home. Both of these speeds may fluctuate and are not guaranteed.

There are many factors that affect Throughput Speed, including your location, destination and traffic on the Internet, electronic interference, wiring inside your home, whether you are connected through a wired connection or wireless, performance and capabilities of your devices or modem, the server you are communicating with, and internal network factors such as the networks you and others are using when communicating.

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1. 100% Fiber Optic network not available in all areas. Internet speeds are up to the maximum advertised upload and download speed available based on a wired connection. Speeds may vary by location and are not guaranteed.

2. Promotional Business Fiber Internet rates shown require a 3-year term contract. Taxes, fees, and surcharges are extra and subject to change at any time. Promotional rates require purchase of listed services as described. After the first 36 months, then-current standard rates apply after the 36th month. Limited-time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is only available to new business accounts in Lumos markets where fiber is available. Downgrades from existing plans with Lumos will not qualify for discounts. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. All rights reserved.

3. Prepaid Mastercard: Eligible orders of 100 Mbps and 200 Mbps may receive a virtual $250 Prepaid Mastercard. Eligible orders of 500 Mbps and higher may receive a virtual $500 Prepaid Mastercard. Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to a license from Mastercard U.S.A. Inc. No cash access or recurring payments. Can be used where Debit Mastercard is accepted online, for phone/mail orders, or in stores that accept mobile wallet. Customers will be eligible to redeem the gift card 120 days after installation and must redeem it within 60 days of redemption eligibility.  Once redeemed, the gift card will expire 180 days from the date of redemption, after which unused funds will be forfeited. Terms and conditions apply. Customer must be current on their bill and in good standing.

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