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Welcome


Lumos is now part of the T-Mobile Fiber family at T-Mobile.


You know T-Mobile as America’s most advanced 5G wireless network and fastest-growing internet provider. Through T-Mobile Fiber, a new T-Mobile product line, we’re continuing to expand into fiber internet and bring our legendary customer service and exclusive T-Mobile benefits to Lumos customers.


Have questions?
If you have questions about your T-Mobile Fiber service, visit our Support Center for quick help and resources.

If you’ve been notified that your Lumos account is being migrated to T-Mobile Fiber, you can find step-by-step details and FAQs on our Migration Landing Page to help guide you through the transition.

Plus, as a T-Fiber customer, you may become eligible for exclusive T-Mobile benefits in the future, such as:

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T-Mobile Tuesdays: Enjoy free stuff and great deals from brands you love every week.

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Travel Benefits: Access discounts on hotels, rental cars, and more to enhance your travel experiences.

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Entertainment Perks: Potential access to streaming services like Netflix, Apple TV+, and Hulu with certain plans.

We’re excited about the future and the additional value we can bring you.

If you have any questions, we’re here to help!

1. Prepaid Mastercard: Eligible orders of 2 Gig – 8 Gig may receive virtual $500 Prepaid Mastercard. Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to a license from Mastercard U.S.A. Inc. No cash access or recurring payments. Can be used where Debit Mastercard is accepted online, for phone/mail orders, or in stores that accept mobile wallet. Customers will be eligible to redeem the gift card 120 days after installation and must redeem it within 60 days of redemption eligibility. Once redeemed, the gift card will expire 180 days from the date of redemption, after which unused funds will be forfeited. Terms and conditions apply. Customer must be current on their bill and in good standing.

2. Taxes, fees, and surcharges are extra and subject to change at any time. Rates require purchase of listed services as described. Limited-time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is only available to new business accounts in select Lumos markets where fiber is available. Downgrades from existing plans with Lumos will not qualify for discounts. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. All rights reserved.

3. 100% Fiber Optic network not available in all areas. Internet speeds are up to the maximum advertised upload and download speed available based on a wired connection. Speeds may vary by location and are not guaranteed.

4. Wi-Fi included on orders of 100 Mbps – 8 Gig in select markets. Additional extenders may be needed for complete coverage; additional charges may apply.

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