Contact Us
Contact Information
Business Sales
Fiber Construction Support
800.905.9017Email us
Learn more about our construction process and get answers to common questions at lumosfiber.com/new-construction/
NORTH CAROLINA LOCATIONS
High Point
111 North Main St
High Point, NC 27260
Open 24/7
In-Person Payments: Drop Box Only
In-Person Equipment Return: Not offered at this location
High Point
4100 Mendenhall Oaks Parkway
High Point, NC 27265
Monday through Friday
9am to 5pm
In-Person Payments: Not offered at this location
In-Person Equipment Return: Not offered at this location
Thomasville
25 Salem St
Thomasville, NC 27360
Monday through Friday
9am to 5pm
In-Person Payments: Drop Box Only
In-Person Equipment Return: Bin available during business hours
Randleman
153 South Main St
Randleman, NC 27317
Open 24/7
In-Person Payments: Drop Box Only
In-Person Equipment Return: Not offered at this location
VIRGINIA LOCATIONS
Waynesboro VA
Retail Store
1 Lumos Plaza,
Waynesboro, VA 22980
Monday through Friday
9am to 5pm
In-Person Payments: Drop Box Only
In-Person Equipment Return: Bin available during business hours
Daleville VA
Retail Store
1900 Roanoke Road,
Daleville, VA 24083
Monday through Friday
9am to 5pm
In-Person Payments: Drop Box Only
In-Person Equipment Return: Bin available during business hours
Lynchburg VA
Retail Store
122 Cornerstone Street, Lynchburg, VA 24502
Monday through Friday
9am to 5pm
In-Person Payments: Not offered at this location
In-Person Equipment Return: Bin available during business hours
Covington VA
Retail Store
342 North Court Avenue,
Covington, VA 24426
Monday through Friday
9am to 5pm
In-Person Payments: Drop Box Only
In-Person Equipment Return: Bin available during business hours
EQUIPMENT RETURN BY MAIL
To return Lumos equipment by mail, you need to initiate the return process by emailing support@lumosfiber.com. Step-by-step instructions are as follows:
- Email for Return Authorization: Send an email to support@lumosfiber.com to request a return and refund.
- Include Necessary Information: In your email, specify your order number and the items you wish to return.
- Receive Return Label: Once Lumos processes your return request, they will send you a return shipping label via email.
- Pack and Ship: Attach the provided label to your package and ship it back to Lumos.
How can we help?
For general questions, call us at 855.465.8667 or fill out the form below.