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What do I do if my internet connection fails?

General Support

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While internet connection issues are rare with Lumos, they can happen. Here’s what we suggest: 

  • Connect to another device or website to determine if the slow or failed connection is only happening on one device or all your devices.
  • Check your Wi-Fi settings to make sure you are connected to the proper SSID.
  • Run a speed test to confirm you’re getting lightning-fast internet.
  • Connect your computer directly to the router with an Ethernet cable to see if your Wi-Fi signal is poor enough to degrade your internet speed.
  • Restart your modem and router back to their factory default configuration.

If you are still experiencing a service issue, please contact a Lumos representative at 855.GO.LUMOS for help.

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2. Taxes, fees, and surcharges are extra and subject to change at any time. Rates require purchase of listed services as described. Limited-time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is only available to new business accounts in select Lumos markets where fiber is available. Downgrades from existing plans with Lumos will not qualify for discounts. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. All rights reserved.

3. 100% Fiber Optic network not available in all areas. Internet speeds are up to the maximum advertised upload and download speed available based on a wired connection. Speeds may vary by location and are not guaranteed.

4. Wi-Fi included on orders of 100 Mbps – 8 Gig in select markets. Additional extenders may be needed for complete coverage; additional charges may apply.