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Are Internet speeds guaranteed at all times?

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While Lumos Fiber Internet is fast, there is no internet provider that can guarantee full-speed at all times. Internet service providers promote Service Capability Speeds, which is the rate at which data travels between your location and the provider’s network. This should not be confused with Throughput Speed, which is the rate at which your modem transfers internet access data throughout your home. Both of these speeds may fluctuate and are not guaranteed.

There are many factors that affect Throughput Speed, including your location, destination and traffic on the Internet, electronic interference, wiring inside your home, whether you are connected through a wired connection or wireless, performance and capabilities of your devices or modem, the server you are communicating with, and internal network factors such as the networks you and others are using when communicating.

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1. One month of free service eligible on 2 Gig fiber internet orders only. Credit will be applied in the third or fourth billing cycle. Regular rates apply outside of the one-month discount.

2. 100% Fiber Optic network not available in all areas. Internet speeds are up to the maximum advertised upload and download speed available based on a wired connection. Speeds may vary by location and are not guaranteed.

3. Free installation eligible on all tiers from 500 Mbps – 5 Gig.

4. Promotional Fiber Internet rates are for the first 12 months of service only. Taxes, fees, and surcharges are extra and subject to change at any time. Promotional rates require purchase of listed services as described. After the first 12 months, then-current standard rates apply after the 12th month. Limited-time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is only available to new residential accounts in Lumos markets where fiber is available. Downgrades from existing plans with Lumos will not qualify for discounts. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. All rights reserved.

5. Taxes, fees, and surcharges are extra and subject to change at any time. Limited-time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is only available to new residential accounts in select Lumos markets where fiber is available. Offer and rate require purchase of listed services as described. Downgrades from existing plans with Lumos will not qualify for discounts. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. Credit qualifications apply. Call 844-650-0045 for complete details. ©️2024 Lumos. All rights reserved.