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New User?

For current Lumos Networks and Northstate customers that have existing service, but have not registered an account.

New User?

Choose your service location:

Create My Account Login

(Step 1 of 3)

Create My Account Login

(Step 2 of 3)

Create My Account Login

(Step 3 of 3)

Please enter the Authentication Code you received below:

Please enter a valid authorization code.

Then, enter a username and password for your account:

Please enter a valid email address that is not already associated with an existing account.

Your password must:
• be 7-20 characters
• include at least one upper case character
• include at least one lower case character
• include at least one digit
• not contain your email address
• not contain simple numeric sequences (123,234,345)

You passwords must match.

Create My Account Login

(Step 1 of 2)

Create My Account Login

(Step 2 of 2)

Enter your account information:

Please enter your first name.

Please enter Phone Number.

Please enter your Street Address.

Please enter your Zip Code.

Enter a username and password for your account:

Please enter a valid email address that is not already associated with an existing account.

You passwords must match.

Create My Account Login

(Complete)

My Account

Forgot My Username

If you require additional assistance accessing your account, please contact customer support at 336.886.3600

Forgot My Password

If you require additional assistance accessing your account, please contact customer support at 336.886.3600

Fastest uploads.
Fastest downloads.
Fastest Internet, period.

Order Gig Fiber today
and get a $200 Visa^® Reward Card^***
+ Free Installation^† – a $75 Value!

Prefer to order by phone? Call 336.728.6001

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Package
Wi-Fi
Experience
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Your Account Details

Enter the required information below to set up your Lumos account.

Your Name

First Name *

Enter your first name.

Last Name *

Enter your last name.

Your Contact Information

Your Phone Number *

Enter a valid 10-digit phone number.
Example: (111)222-3333 or 1112223333.

Your Email Address *

Please enter a valid email address.

Your Service Address

Address where service is requested *

Please choose a valid service address.

Change Address

Your Billing Address

My Billing Address is the same as the Service Address above My Billing Address is a different address

ZIP Code *

City *

Physical Street Address

PO Box

Street Name *

Please enter a valid Street Name

Street Number *

Please enter a valid Street Number

Apt #

PO Box*

Please enter your PO Box

Create Your Account

Your Lumos Account Login Email Address *

Please enter a valid email address.

Use my contact email address for my Lumos account login

Password *

Confirm Password*

Your passwords must match

Create Security PIN * (4-6 digits)

Your numeric pin must be a 4-6 digit number with no consecutive numbers and cannot start with a zero (0).

Security Question *

Choose a Security Question from the list above.

Security Question Answer *

Enter a Security Answer to your selected Security Question

* required field

Please Review Your Order Details

You are about to submit an order for the following services and features:

Your contact information and location are:

Primary Account Owner:
Service Address:
Contact Number:
Email Address:

Your billing address:

Your Lumos ID is:

Username:
Security Question:
Security Answer:

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Wi-Fi
Experience
Your
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Due today

Price does not include taxes and additional fees.

YOUR MONTHLY PLAN

... and 1 Wi-Fi access point at $0/mo.
...	$0.00
+ Total Home Wi-Fi	$0.00
+ TV Incl. upgrades, equipment	$0.00
+ Voice Incl. upgrades, equipment	$0.00

YOUR PRICING

Due Monthly $0.00 $141.94 Estimated price before taxes and fees Your monthly plan (with promotion savings) $0.00 Fees [] $0.00 Paper Bill Fee [] $4.00 Sign up for paperless billing
Due Today	$0.00
Installation Fee	$0.00 Waived $0.00 $0

I have read and agree to the Lumos Terms and Conditions.

Standard Service Fees

Internet Recovery Fee

This fee is to partially recover the various fees for maintaining the networks which are associated with bringing Internet services to your home.

Broadcast Surcharge

Lumos, as well as all TV providers, pays fees to broadcasters so we can televise their programming to you. Since 2014 the fees Lumos pays to broadcasters have increased almost 100% and these increases have come from practically all broadcasters. The Broadcast Surcharge paid by all Lumos video customers offsets a portion of those increases. We negotiate to keep these costs down and continually evaluate the popularity of channels versus the cost to carry them. By showing Broadcast Surcharge on your bill we want to be sure you’re aware of where these price increases come from. More information can be found at ww.TVonmyside.com.

Video Recovery Fee

Applies to all residential and business video customers. This fee covers the cost of license fees.

FCC Regulatory Video Fee

Fee collected annually by the FCC from all video providers to reimburse the FCC for administering its regulatory responsibilities under the Communications Act of 1934.

Go paperless and save $48 per year on your bill.

To encourage environmentally friendly practices and to offset the rising costs of paper, we’ll be implementing a $4.00 monthly fee for paper billing effective December 15, 2022.

Pricing Details

I have read and agree to the Lumos Terms and Conditions.

Due today

Price does not include taxes and additional fees.

YOUR MONTHLY PLAN

... ... and 1 Wi-Fi access point at $0/mo.	$0.00
+ Total Home Wi-Fi	$0.00
+ TV Incl. upgrades, equipment	$0.00
+ Voice Incl. upgrades, equipment	$0.00

YOUR PRICING

Due Monthly Estimated price before taxes and fees Your monthly plan (with promotion savings) Fees [] Paper Bill Fee [] Sign up for paperless billing	$0.00 $141.94 $0.00 $0.00 $4.00
Due Today	$0.00
Installation Fee	$0.00 Waived $0.00 $0

Due Monthly

Estimated price before taxes and fees

$0.00 $141.94

Due Today

$0.00

Installation Fee

$0.00 Waived $0.00 $0

Processing Your Order

Please do not close or exit the screen until your order is complete.
It may take a few minutes to complete your order.

Processing Your Order

Please do not close or exit the screen until your order is complete.
It may take a few minutes to complete your order.

1
Creating
Your Account
2
Creating
Service Order
3
Schedule
Installation
4
Order
Complete

ENTER YOUR PAYMENT INFORMATION

Select Credit Card PaymentCredit Card

As it appears on your credit card

Expiration Date:

Your card's expiration date has passed.

Card Verification Code (CVV):

I hereby authorize Lumos to initiate debit/credit entries to my checking account indicated above and the bank named above to debit/credit the same such account.

*Speed claims calculated using speeds of 200 Mbps, 500 Mbps and 1000 Mbps. Per the FCC’s Tenth Measuring Broadband America Fixed Broadband Report published on January 4, 2021, the US weighted median speed experienced with cable is 172 Mbps for download and 12 Mbps for upload. Web. Accessed 12.5.2021. https://data.fcc.gov/download/measuring-broadband-america/2020/2020-Fixed-Measuring-Broadband-America-Report.pdf.

**Limited time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is available to residential new accounts in all Lumos markets where fiber is available. The rate of $39.99 per month includes up to 200 Mbps (upload) x 200 Mbps (download) Fiber Internet. Promotional rates require purchase of listed services as described. The rate of $59.99 per month includes up to 500 Mbps (upload) x 500 Mbps (download) Fiber Internet. Promotional rates are for 12 months; then-current standard rates apply after the 12th month. The promotional rate of $69.99 per month for 12 months includes up to 1,000 Mbps (upload) x 1,000 Mbps (download) Fiber Internet. Taxes, fees and surcharges are extra and subject to change at any time. Internet speeds are up to maximum advertised upload and download speed available based on a wired connection. Wired and wireless speeds may vary by location and are not guaranteed. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Installation, equipment and additional services are extra. Service not available in all areas. Restrictions apply. Credit qualifications apply. Call 336-728-6001 for complete details. ©️2022 Lumos. All rights reserved.

***Promotional Visa Prepaid Card (Sweep): Card is issued by Pathward, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 6 months; unused funds will forfeit after the valid thru date. Card terms and conditions apply. Orders of 1 Gbps are eligible to receive $200 Visa Reward Card. Card will be virtual and delivered via email 30 days after installation.

†Free installation eligible on 500 Mbps and 1 Gig fiber internet orders only.

Fastest uploads.
Fastest downloads.
Fastest Internet, period.

Prefer to order by phone? Call 336.728.6001

How much speed do you need?

200 Mbps

$39.99/mo

500 Mbps

$59.99/mo

1 Gig

$69.99/mo

Your Account Details

Your Name

Your Contact Information

Your Service Address

Your Billing Address

Create Your Account

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Your order cannot be completed online.

Please Review Your Order Details

You are about to submit an order for the following services and features:

Your contact information and location are:

Your Lumos ID is:

YOUR MONTHLY PLAN

YOUR PRICING

Standard Service Fees

Internet Recovery Fee

Broadcast Surcharge

Video Recovery Fee

FCC Regulatory Video Fee

Go paperless and save $48 per year on your bill.

YOUR MONTHLY PLAN

YOUR PRICING

Processing Your Order

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Processing Your Order

ENTER YOUR PAYMENT INFORMATION

New User?

New User?

Create My Account Login

(Step 1 of 3)

Create My Account Login

(Step 2 of 3)

Create My Account Login

(Step 3 of 3)

Create My Account Login

(Step 1 of 2)

Create My Account Login

(Step 2 of 2)

Create My Account Login

(Complete)

My Account

Forgot My Username

Forgot My Password

Shop Fiber

Fastest uploads. Fastest downloads. Fastest Internet, period.

Prefer to order by phone? Call 336.728.6001

How much speed do you need?

200 Mbps

$39.99/mo

500 Mbps

$59.99/mo

1 Gig

$69.99/mo

Your Account Details

Your Name

Your Contact Information

Your Service Address

Your Billing Address

Create Your Account

Were you referred to our site?

Your order cannot be completed online.

Please Review Your Order Details

You are about to submit an order for the following services and features:

Your contact information and location are:

Your Lumos ID is:

YOUR MONTHLY PLAN

YOUR PRICING

Standard Service Fees

Internet Recovery Fee

Broadcast Surcharge

Video Recovery Fee

FCC Regulatory Video Fee

Go paperless and save $48 per year on your bill.

YOUR MONTHLY PLAN

YOUR PRICING

Processing Your Order

Oops!

Processing Your Order

ENTER YOUR PAYMENT INFORMATION

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Fastest uploads.
Fastest downloads.
Fastest Internet, period.