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TV Service Updates

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Changes to your Lumos TV service.

Listed below are changes to our Lumos TV services, the impact of these changes will depend on your package subscription and your TV market.

1. SHOWTIME is becoming Paramount+ with SHOWTIME:
In January 2024, the SHOWTIME premium channel (channel 220 in VA and channel 375 in NC) will become “Paramount+ with SHOWTIME.” In addition to the SHOWTIME programming you love, the Paramount+ with SHOWTIME channel will now also feature select Paramount+ programming. This update will occur automatically and will not have any impact on your TV package or channel lineup. No action is needed on your part.

2. SHOWTIME Anytime App retirement:
On December 14, 2023, SHOWTIME is retiring it’s SHOWTIME Anytime app. The content will become available on Paramount+, but a separate subscription will be required. You can purchase this subscription directly through Paramount at paramountplus.com.  This will not affect the SHOWTIME channel on your TV plan! It only affects the SHOWTIME app. As a friendly tip, you can still access SHOWTIME stored content using the Replay and Lookback features of the Lumos TV App.
3. Retirement of Stadium Sports channels:
Effective December 31, 2023, the Stadium Sports channels (channels 301, 302 and 303 in VA and channel 84 in NC) are being shut down and will be removed from the channel lineup. This was a decision on the network’s part to retire the channels so unfortunately, we will no longer be able to offer them.
4. Retirement of Circle TV channel:
Effective December 31, 2023, the Circle TV channel (channel 3 in VA and channel 28 in NC) was shut down and removed from the channel lineup. This was a decision made by the network, and we regret that we will no longer be able to offer it.
5. Migration from TV2GO to Watch TV Everywhere:
Starting in January 2024, North Carolina video subscribers who are using the TV2GO platform to authenticate programming apps such as Max, ESPN, etc. will be moved to the Watch TV Everywhere platform. Customers may experience loss of metadata and profiles but we expect a full migration with customer accounts intact. Customers using the TV2GO platform should now go directly to www.watchtveverywhere.com and pick Lumos TV (North Carolina) and enter the username and password used for the TV2GO login screen. Learn more about Watch TV Everywhere and how to use the service.

Customers who subscribe to Lumos TV (streaming) in both North Carolina and Virginia will continue to authenticate through www.watchtveverywhere.com as no changes were made to that login experience.

6. NC Fiber TV DVR Mobile Scheduler Discontinuation:
Effective February 22, 2024, the Fiber TV DVR Mobile Scheduler in NC will no longer be supported by Lumos.  This means current North Carolina video subscribers on our Fiber TV service will no longer be able to use the DVR scheduling service. For more details, visit https://www.lumosfiber.com/dvr-scheduler-decommission. If you love the freedom to record and watch later, check out our new streaming TV service – Lumos TV – which comes with 5 hours of Cloud DVR storage included and has the option to add more. Learn more about Lumos TV and the features it comes.

 

If you have any questions about these changes, please reach out to us at 855-GO-LUMOS.

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Related Questions

1. Prepaid Mastercard: Eligible orders on select tiers may receive virtual $350 Prepaid Mastercard. Virtual card is issued by Pathward®️, N.A., Member FDIC, pursuant to a license from Mastercard U.S.A. Inc. No cash access or recurring payments. Can be used where Debit Mastercard is accepted online, for phone/mail orders, or in stores that accept mobile wallet. Customers will be eligible to redeem the gift card 90 days after installation and must redeem it within 60 days of redemption eligibility. Once redeemed, the gift card will expire 180 days from the date of redemption, after which unused funds will be forfeited. Terms and conditions apply. Customer must be current on their bill and in good standing.

2. 100% Fiber Optic network not available in all areas. Internet speeds are up to the maximum advertised upload and download speed available based on a wired connection. Wired and wireless speeds may vary by location and are not guaranteed.

3. Free installation is available on select tiers and will vary by market.

4. Taxes, fees, and surcharges are extra and subject to change at any time. Rates require purchase of listed services as described. Limited-time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is only available to new residential accounts in select Lumos markets where fiber is available. Downgrades from existing plans with Lumos will not qualify for discounts. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. All rights reserved.

5. One month of free service is available on select tiers and will vary by market. Where applicable, credit will be applied within the first four billing cycles. Regular rates apply outside of the one-month discount.

6. Free Enhanced Parental Controls powered by ExperienceIQ®️ service available on select tiers and will vary by market.

7. Free Total Home Wi-Fi is available on select tiers and will vary by market.

8. Taxes, fees, and surcharges are extra and subject to change at any time. Rates require purchase of listed services as described. Limited-time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is only available to new residential accounts in select Lumos markets where fiber is available. Downgrades from existing plans with Lumos will not qualify for discounts. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. All rights reserved.

(Legacy/Universal)