COVID-19 Retail Reopen

Lumos Networks Retail stores will reopen to the public effective Wednesday June 3rd, under normal operating hours. In order to create a safe environment for our customers and support Federal and State guidelines each store will limit customer occupancy, provide social distancing floor markings, and require face masks to be worn during occupancy. We appreciate your business and happy to have our customers back in the stores. Lumos Networks remains steadfast in our commitment to providing outstanding customer service, a safe retail experience, and industry-leading solutions. Our New Safe Shopping Requirements:
  • A face mask must be worn in the retail store at all times by employees and customers.
  • Traffic Flow will move in a counterclockwise pattern. Directional arrows will be marked on the floor along with six-foot social distancing markers.
  • For safe handling of cash payments, clear bags will be available at the counter for customers to insert their money. A receipt and clean uncirculated change will be provided. Retail will work with local bank branches to keep clean uncirculated money in the store for customer change.
  • For return or swapping equipment a “Return Equipment Table” will be designated. The customer will fill out a tag and place the equipment in a clear bag. A receipt will be mailed or emailed to the account holder as soon as the equipment is processed.
  • Retail customer occupancy will be limited by social distancing rules. Each store will have a different occupancy level based on its size.

†Free first month of service eligible on 1 Gig and 2 Gig fiber internet orders only. 

^Free installation eligible on all tiers from 200 Mbps – 5 Gig. Regular rates apply after first month. 

**Limited time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is available to new residential accounts in all Lumos markets where fiber is available only. Offer and rate require purchase of listed services as described. Downgrades from existing plans with Lumos will not qualify for the first month discount. The rate of $40 per month includes up to 200 Mbps (upload) x 200 Mbps (download) Fiber Internet. Promotional rates require purchase of listed services as described. Promotional rates are for 12 months; then-current standard rates apply after the 12th month. The promotional rate of $50 per month for 12 months includes up to 500 Mbps (upload) x 500 Mbps (download) Fiber Internet. The promotional rate of $70 per month for 12 months includes up to 1,000 Mbps (upload) x 1,000 Mbps (download) Fiber Internet. The promotional rate of $100 per month for 12 months includes up to 2,000 Mbps (upload) x 2,000 Mbps (download) Fiber Internet. Taxes, fees and surcharges are extra and subject to change at any time. Internet speeds are up to maximum advertised upload and download speed available based on a wired connection. Wired and wireless speeds may vary by location and are not guaranteed. Services are subject to all applicable service terms and conditions found at, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. Credit qualifications apply. Call 844-650-0045 for complete details. ©️2023 Lumos. All rights reserved.

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