COVID-19 Corporate Response Plan

Lumos Networks, a Segra Company, has been closely monitoring the impact of COVID-19.  Our top priority is to ensure the health and safety of our employees while we maintain our high-level of service and network reliability. We remain committed to ensuring that our service connects our customers to whatever is most important in their world. Lumos Networks is using our resources to help alleviate some of the disruption and communication challenges brought on by the COVID-19 situation.  In addition to many other programs, we have:
  • Established a cross-functional task force to monitor and implement prevention and preparedness measures. This task force follows guidelines set forth by appropriate health authorities including Centers for Disease Control.
  • Joined the FCC’s “Keep Americans Connected Pledge” to maintain customer connectivity and waive late fees, and increased bandwidth for customers on basic Internet plans.
  • Created a web page for easy to find COVID-19 updates.
  • Encouraged Lumos Networks employees to work at home, wherever possible, and supported remaining at home if they exhibit symptoms of cold or flu.
  • Increased the availability of hand sanitizer, masks, and additional cleaning supplies for field, retail, warehouse, and high-touch office spaces.
  • Increased signage to remind employees about healthy practices to prevent the spread of illness, including messaging about covering your cough, washing hands and using hand sanitizer.
  • Increased awareness that phishing tactics and scammers could exploit the COVID-19 situation to draw victims into situations that could allow hackers access to sensitive information.
  • Increased the scrutiny process for maintenance, delivery, and building visitors.
  • Added precautionary and preventive processes to installation and repair, and minimized public exposure in retail stores.
  • Waived payment-processing fees to make it easier for customers to pay by phone.
We take human health and safety seriously, and we understand the anxiety and concern around these topics. We also know that focusing our efforts on improvements, and applying trusted methods to our daily operations, will have a significant and positive impact. Concerns, questions or feedback can be emailed to Thank you.
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†Free first month of service eligible on 1 Gig and 2 Gig fiber internet orders only. 

^Free installation eligible on all tiers from 200 Mbps – 5 Gig. Regular rates apply after first month. 

**Limited time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is available to new residential accounts in all Lumos markets where fiber is available only. Offer and rate require purchase of listed services as described. Downgrades from existing plans with Lumos will not qualify for the first month discount. The rate of $40 per month includes up to 200 Mbps (upload) x 200 Mbps (download) Fiber Internet. Promotional rates require purchase of listed services as described. Promotional rates are for 12 months; then-current standard rates apply after the 12th month. The promotional rate of $50 per month for 12 months includes up to 500 Mbps (upload) x 500 Mbps (download) Fiber Internet. The promotional rate of $70 per month for 12 months includes up to 1,000 Mbps (upload) x 1,000 Mbps (download) Fiber Internet. The promotional rate of $100 per month for 12 months includes up to 2,000 Mbps (upload) x 2,000 Mbps (download) Fiber Internet. Taxes, fees and surcharges are extra and subject to change at any time. Internet speeds are up to maximum advertised upload and download speed available based on a wired connection. Wired and wireless speeds may vary by location and are not guaranteed. Services are subject to all applicable service terms and conditions found at, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. Credit qualifications apply. Call 844-650-0045 for complete details. ©️2023 Lumos. All rights reserved.

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