- Established a cross-functional task force to monitor and implement prevention and preparedness measures. This task force follows guidelines set forth by appropriate health authorities including Centers for Disease Control.
- Joined the FCC’s “Keep Americans Connected Pledge” to maintain customer connectivity and waive late fees, and increased bandwidth for customers on basic Internet plans.
- Created a web page for easy to find COVID-19 updates.
- Encouraged Lumos Networks employees to work at home, wherever possible, and supported remaining at home if they exhibit symptoms of cold or flu.
- Increased the availability of hand sanitizer, masks, and additional cleaning supplies for field, retail, warehouse, and high-touch office spaces.
- Increased signage to remind employees about healthy practices to prevent the spread of illness, including messaging about covering your cough, washing hands and using hand sanitizer.
- Increased awareness that phishing tactics and scammers could exploit the COVID-19 situation to draw victims into situations that could allow hackers access to sensitive information.
- Increased the scrutiny process for maintenance, delivery, and building visitors.
- Added precautionary and preventive processes to installation and repair, and minimized public exposure in retail stores.
- Waived payment-processing fees to make it easier for customers to pay by phone.
New User?
For current Lumos Networks and Northstate customers that have existing service, but have not registered an account.