New User?

For current Lumos Networks and Northstate customers that have existing service, but have not registered an account.

New User?

Choose your service location:

Create My Account Login

(Step 1 of 3)

Create My Account Login

(Step 2 of 3)

Create My Account Login

(Step 3 of 3)

Please enter the Authentication Code you received below:

Please enter a valid authorization code.

Then, enter a username and password for your account:

Please enter a valid email address that is not already associated with an existing account.

Your password must:
• be 7-20 characters
• include at least one upper case character
• include at least one lower case character
• include at least one digit
• not contain your email address
• not contain simple numeric sequences (123,234,345)

You passwords must match.

Create My Account Login

(Step 1 of 2)

Create My Account Login

(Step 2 of 2)

Enter your account information:

Please enter your first name.

Please enter your first name.

Please enter Phone Number.

Please enter your Street Address.

Please enter your Zip Code.

Enter a username and password for your account:

Please enter a valid email address that is not already associated with an existing account.

Your password must:
• be 7-20 characters
• include at least one upper case character
• include at least one lower case character
• include at least one digit
• not contain your email address
• not contain simple numeric sequences (123,234,345)

You passwords must match.

Create My Account Login

(Complete)

My Account

Forgot My Username

If you require additional assistance accessing your account, please contact customer support at 336.886.3600

Forgot My Password

If you require additional assistance accessing your account, please contact customer support at 336.886.3600

TV Resources (additional) • COVID-19 Payment Options

COVID-19 Payment Options

March 25, 2020

As the Coronavirus (COVID-19) pandemic evolves, our top priority is to ensure the health and safety of our customers and our employees, while at the same time maintaining our high-level of customer service and retail convenience.

Lumos Networks encourages adherence to social distancing guidelines provided by the CDC. Therefore, we have implemented alternative payment options for our customers:

– Payments by credit card may be made by calling 1-855-GO-LUMOS. There is NO FEE for payments by phone during this pandemic.

– Payments can also be made online using My Account, by going to: https://rsb.lumosnetworks.com/myaccount

– For payment by checks, please use our payment drop box outside our stores. You may also use the TEMPORARY DROPBOX just inside the store entrance.

– If you are visiting one of our retail stores to return or exchange equipment, please place the item in the bags provided.

Thank you in advance for your assistance in complying with CDC initiatives, and helping us keep our community as safe as possible.

†Free first month of service eligible on 1 Gig and 2 Gig fiber internet orders only.

^Free installation eligible on all tiers from 200 Mbps – 5 Gig. Regular rates apply after first month.

**Limited time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is available to new residential accounts in all Lumos markets where fiber is available only. Offer and rate require purchase of listed services as described. Downgrades from existing plans with Lumos will not qualify for the first month discount. The rate of $40 per month includes up to 200 Mbps (upload) x 200 Mbps (download) Fiber Internet. Promotional rates require purchase of listed services as described. Promotional rates are for 12 months; then-current standard rates apply after the 12th month. The promotional rate of $50 per month for 12 months includes up to 500 Mbps (upload) x 500 Mbps (download) Fiber Internet. The promotional rate of $70 per month for 12 months includes up to 1,000 Mbps (upload) x 1,000 Mbps (download) Fiber Internet. The promotional rate of $100 per month for 12 months includes up to 2,000 Mbps (upload) x 2,000 Mbps (download) Fiber Internet. Taxes, fees and surcharges are extra and subject to change at any time. Internet speeds are up to maximum advertised upload and download speed available based on a wired connection. Wired and wireless speeds may vary by location and are not guaranteed. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. Credit qualifications apply. Call 844-650-0045 for complete details. ©️2023 Lumos. All rights reserved.