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Segra Helps Customers Affected by Coronavirus Impact

March 16, 2020

Company Honors FCC’s “Keep Americans Connected Pledge” to Maintain Connectivity and Waive Fees

Charlotte, NC, Mar. 16, 2020 – Segra announced today it is joining other carriers and honoring the FCC’s “Keep Americans Connected Pledge” to ensure connectivity to those customers negatively impacted by the Coronavirus. For the next 60 days, Segra, and its subsidiary Lumos Networks, will not terminate service to residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic. Segra and Lumos Networks will also waive any late fees that customers incur because of financial hardship related to the coronavirus pandemic. “Segra understands the critical importance of staying connected and we do not want any financial hardship brought on by the coronavirus pandemic to disrupt broadband or telephone connectivity for our customers,” said Tim Biltz, Segra CEO. “Segra has been closely monitoring the impact of the coronavirus and we are focused on the wellness of our employees and customers. We have established a task force of executive-level management to manage our contingency and business continuity plans as the situation changes and we are dedicated to ensuring that there are no interruptions in our service or support.” As businesses allow more employees to stay connected remotely, Segra is ready to work with customers who may require network upgrades or additional communication services. About Segra Segra is one of the largest independent fiber bandwidth companies in the eastern U.S. The company has an advanced fiber infrastructure network of more than 23,000 miles that connects more than 9,000 on-net locations and 6 data centers throughout nine Mid-Atlantic and Southeastern states. Segra provides Ethernet, MPLS, dark fiber, advanced data center services, IP and managed services, voice and cloud solutions, all backed by its industry-leading service and reliability. Customers include carriers, enterprises, governments, healthcare organizations, defense, education and small businesses. For more information about Segra’s technology and commitment to customer care, visit segra.com. Media Contact John Nee (503) 789-4986 john.nee@segra.com
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*Speed claims calculated using speeds of 200 Mbps, 500 Mbps and 1000 Mbps. Per the FCC’s Tenth Measuring Broadband America Fixed Broadband Report published on January 4, 2021, the US weighted median speed experienced with cable is 172 Mbps for download and 12 Mbps for upload. Web. Accessed 12.5.2021. https://data.fcc.gov/download/measuring-broadband-america/2020/2020-Fixed-Measuring-Broadband-America-Report.pdf.

**Limited time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is available to residential new accounts in all Lumos markets where fiber is available. The rate of $39.99 per month includes up to 200 Mbps (upload) x 200 Mbps (download) Fiber Internet. Promotional rates require purchase of listed services as described. The rate of $59.99 per month includes up to 500 Mbps (upload) x 500 Mbps (download) Fiber Internet. Promotional rates are for 12 months; then-current standard rates apply after the 12th month. The promotional rate of $69.99 per month for 12 months includes up to 1,000 Mbps (upload) x 1,000 Mbps (download) Fiber Internet. Taxes, fees and surcharges are extra and subject to change at any time. Internet speeds are up to maximum advertised upload and download speed available based on a wired connection. Wired and wireless speeds may vary by location and are not guaranteed. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Installation, equipment and additional services are extra. Service not available in all areas. Restrictions apply. Credit qualifications apply. Call 336-728-6001 for complete details. ©️2022 Lumos. All rights reserved.

***Promotional Visa Prepaid Card (Sweep): Card is issued by Pathward, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 6 months; unused funds will forfeit after the valid thru date. Card terms and conditions apply. Orders of 1 Gbps are eligible to receive $200 Visa Reward Card. Card will be virtual and delivered via email 30 days after installation.

†Free installation eligible on 500 Mbps and 1 Gig fiber internet orders only.

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