Segra Helps Customers Affected by Coronavirus Impact
March 16, 2020
Company Honors FCC’s “Keep Americans Connected Pledge” to Maintain Connectivity and Waive Fees
Charlotte, NC, Mar. 16, 2020 – Segra announced today it is joining other carriers and honoring the FCC’s “Keep Americans Connected Pledge” to ensure connectivity to those customers negatively impacted by the Coronavirus.
For the next 60 days, Segra, and its subsidiary Lumos Networks, will not terminate service to residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic. Segra and Lumos Networks will also waive any late fees that customers incur because of financial hardship related to the coronavirus pandemic.
“Segra understands the critical importance of staying connected and we do not want any financial hardship brought on by the coronavirus pandemic to disrupt broadband or telephone connectivity for our customers,” said Tim Biltz, Segra CEO. “Segra has been closely monitoring the impact of the coronavirus and we are focused on the wellness of our employees and customers. We have established a task force of executive-level management to manage our contingency and business continuity plans as the situation changes and we are dedicated to ensuring that there are no interruptions in our service or support.”
As businesses allow more employees to stay connected remotely, Segra is ready to work with customers who may require network upgrades or additional communication services.
Segra is one of the largest independent fiber bandwidth companies in the eastern U.S. The company has an advanced fiber infrastructure network of more than 23,000 miles that connects more than 9,000 on-net locations and 6 data centers throughout nine Mid-Atlantic and Southeastern states. Segra provides Ethernet, MPLS, dark fiber, advanced data center services, IP and managed services, voice and cloud solutions, all backed by its industry-leading service and reliability. Customers include carriers, enterprises, governments, healthcare organizations, defense, education and small businesses. For more information about Segra’s technology and commitment to customer care, visit segra.com.