Understanding Your Bill

Now your bill is easier to read and to understand. Click on the image for an overview of some of the changes in the way billing information is now displayed.

Property Tax pass-through

Lumos Networks customers will see a property tax pass-through on their monthly recurring charges added to their monthly billing statement (or a maximum of $1,000). In an effort to enhance the performance and provide the unequaled customer experience Lumos℠ customers have come to expect, Lumos℠ has invested more than $200 million to build, upgrade and enhance current Lumos℠ FTTC and Enterprise capabilities. The pass-through will allow for the recovery of a portion of the new and existing property taxes imposed by state and local jurisdictions on these investments and on existing facilities owned and maintained by Lumos Networks, while enabling Lumos Networks to continue such investments in an ongoing effort to bring a world-class fiber network to our customers.

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†Free first month of service eligible on 1 Gig and 2 Gig fiber internet orders only. 

^Free installation eligible on all tiers from 200 Mbps – 5 Gig. Regular rates apply after first month. 

**Limited time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is available to new residential accounts in all Lumos markets where fiber is available only. Offer and rate require purchase of listed services as described. Downgrades from existing plans with Lumos will not qualify for the first month discount. The rate of $40 per month includes up to 200 Mbps (upload) x 200 Mbps (download) Fiber Internet. Promotional rates require purchase of listed services as described. Promotional rates are for 12 months; then-current standard rates apply after the 12th month. The promotional rate of $50 per month for 12 months includes up to 500 Mbps (upload) x 500 Mbps (download) Fiber Internet. The promotional rate of $70 per month for 12 months includes up to 1,000 Mbps (upload) x 1,000 Mbps (download) Fiber Internet. The promotional rate of $100 per month for 12 months includes up to 2,000 Mbps (upload) x 2,000 Mbps (download) Fiber Internet. Taxes, fees and surcharges are extra and subject to change at any time. Internet speeds are up to maximum advertised upload and download speed available based on a wired connection. Wired and wireless speeds may vary by location and are not guaranteed. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. Credit qualifications apply. Call 844-650-0045 for complete details. ©️2023 Lumos. All rights reserved.

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