Universal Service Plan for Lifeline Assistance

Lifeline Assistance is a federal benefit that helps eligible individuals pay for basic local telephone and broadband service. An eligible customer may receive the Lifeline discount on either a wireline, wireless, or qualifying broadband, but the discount is available for only one of these connections per household. Lifeline is non-transferable. Eligible customers can receive up to $9.25 per month in Lifeline discounts. You may qualify for this Plan if you participate in one or more of the following Federal or State Assistance Programs:

  • Medicaid
  • Supplemental Nutrition Assistance Plan (SNAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance
  • Household Income at or below 135% of the Federal Poverty Guidelines
  • Veterans Pension and Survivors Benefit Program (new)
Additional Information
Additional information about the Lifeline discount program can be found at WWW.LIFELINESUPPORT.ORG. After accessing the website, click on the Lifeline tab. Next, click on the Lifeline Program link and under Quick Links click on Eligible for Lifeline Benefits? – See if you qualify.
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†Free first month of service eligible on 1 Gig and 2 Gig fiber internet orders only. 

^Free installation eligible on all tiers from 200 Mbps – 5 Gig. Regular rates apply after first month. 

**Limited time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is available to new residential accounts in all Lumos markets where fiber is available only. Offer and rate require purchase of listed services as described. Downgrades from existing plans with Lumos will not qualify for the first month discount. The rate of $40 per month includes up to 200 Mbps (upload) x 200 Mbps (download) Fiber Internet. Promotional rates require purchase of listed services as described. Promotional rates are for 12 months; then-current standard rates apply after the 12th month. The promotional rate of $50 per month for 12 months includes up to 500 Mbps (upload) x 500 Mbps (download) Fiber Internet. The promotional rate of $70 per month for 12 months includes up to 1,000 Mbps (upload) x 1,000 Mbps (download) Fiber Internet. The promotional rate of $100 per month for 12 months includes up to 2,000 Mbps (upload) x 2,000 Mbps (download) Fiber Internet. Taxes, fees and surcharges are extra and subject to change at any time. Internet speeds are up to maximum advertised upload and download speed available based on a wired connection. Wired and wireless speeds may vary by location and are not guaranteed. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. Credit qualifications apply. Call 844-650-0045 for complete details. ©️2023 Lumos. All rights reserved.

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