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Affordable Connectivity Program

Important updates regarding the FCC’s ACP program

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Answering all your ACP questions

Due to a lack of additional funding from Congress, the Affordable Connectivity Program will not be able to accept new applications after February 7, 2024.

If you were receiving the ACP benefit prior to February 7, 2024, you will continue to receive your benefit through the end of the program, if you stay enrolled. Funding for the program is projected to run through April 2024. This date is an estimate and may change. Once the program ends, households will no longer receive the ACP discount on their monthly internet bill and standard plan rates will apply. It is anticipated that the FCC will announce the end date for the ACP in the coming weeks.

It is anticipated that the FCC will announce the end date for the ACP in the coming weeks.  Once this is announced, you can expect further information from us with updates and information about changes to your bill.

When the program ends, you will see the current ACP discount come off of your bill, resulting in an increase of up to $30 per month on your internet service. We understand the significance of this adjustment, and we have a selection of plans to fit your home’s needs and your budget to help keep you connected. There may also be other assistance programs that you may be eligible for, such as Lifeline, which is another FCC program that offers an internet discount. As a reminder, you can change or cancel your Lumos service at any time without penalty.

*Offer is available to eligible residential accounts in all Lumos markets where fiber is available. The rate of $0/mo is based on a credit of $30/mo with ACP and a promotional price of $30/mo on 100 Mbps (upload) x 100 Mbps (download) fiber internet. Must be qualified for and enrolled in the ACP with Lumos to receive this rate. Standard rate for 100 Mbps x 100 Mbps fiber internet is $39.99/mo. Taxes, fees and surcharges are extra and subject to change at any time. Installation, equipment and additional services are extra. Internet speeds are up to maximum advertised upload and download speed available based on a wired connection. Wired and wireless speeds may vary by location and are not guaranteed. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Service not available in all areas. Restrictions apply. Call 844-589-0320 for complete details.

The Affordable Connectivity Program (ACP) is a federal government benefit program operated by the Federal Communications Commission and, upon its conclusion, or when a household is no longer eligible, customers will be subject to standard rates, terms, and conditions. The ACP is non-transferable and limited to one discount per household. Eligibility requirements apply. A monthly credit of up to $30 will be applied to eligible accounts during the duration of the program; customers will be responsible for any charges over the $30/mo.