Affordable Connectivity Program

See if you qualify for FREE 100% Fiber Optic Internet

Enroll in ACP

Find out if you qualify with the Affordable Connectivity Program.

Everyone deserves access to the best Internet available. With Lumos Fiber Internet, you get the latest technology — 100% Fiber Optic Internet that’s built for the next 50 years, not the last 50 years. To help you stay connected for less, we’re proud to participate in the FCC’s Affordable Connectivity Program (ACP).

If eligible, qualified customers can save up to $30 per month on any Lumos Fiber Internet plan or even get FREE internet with a 100 Mbps plan*.

Steps to enroll

Step #1

Check to find out if you qualify and apply for the ACP with the Federal National Verifier at getinternet.gov. (If you are a current Lifeline customer, you may skip this step.)

Step #2

Once approved, fill out the enrollment form below. Make sure to use the same information you used on your ACP application.

Step #3

After you submit the form below, a Lumos representative will begin processing your enrollment. You will receive an email containing an opt-in form that you will need to sign and return. If additional information is needed, we will reach out to confirm. Once verification is confirmed and enrollment is complete you will receive further direction to schedule your Fiber installation.

If you have any questions or need further assistance, please contact us at 844.589.0320

ACP Enrollment Form

If you have any questions or need further assistance, please contact us at 844.589.0320

"*" indicates required fields

Customer Information

First Name*

Last Name*

Date of Birth (mm/dd/yyy)*

ACP Application ID or Lifeline Subscriber ID*

Last 4 digits of SSN*

State*

Address

Contact Information

Contact Phone #*

Email Address*

General Information

Are you currently a Lumos Fiber Internet customer?

Yes

If Yes, Account #

Do you qualify for Lifeline or the Affordable Connectivity Program through your child or a dependent?

Yes

If Yes, Child/Dependent Name (first and last)*

If Yes, Child/Dependent Last 4 of SSN*

If Yes, Child/Dependent DOB (mm/dd/yyy)*

To complete your enrollment in the ACP, we must provide the information from this form to the program administrator, the Universal Service Administrator Co. (USAC). Please indicate your consent to supply this information to the USAC below. Without your consent, we cannot complete enrollment.*

Yes, I consent (required)

No, I do not consent

Would you like to receive marketing and product updates via email from Lumos?

Yes

NOTE: If you are not satisfied with an ACP-supported service or had any difficulty enrolling in the program, you can file an informal consumer complaint with the FCC Consumer Complaint Center through their website or by calling 1-888-225-5322.

Answering all your ACP questions

No, only one monthly service discount and one device discount is allowed per household. A household refers to any person or group of people who live together at the same address and share income and/or expenses.

Yes, you can apply your ACP benefit to a different provider. As long as you still meet the program’s requirements, you can transfer your ACP subsidy to Lumos.

The Affordable Connectivity Program began to accept enrollments on December 31, 2021. It is an ongoing initiative with no fixed end date. The government has committed $14.2 billion to the program and will continue it until the funds are fully utilized.

Yes, your ACP subsidy can be transferred to another address at any time. If you’re moving, simply update your address information on the ACP website, and then re-enroll with Lumos using your updated address to continue receiving the benefits.

Affordable Connectivity Program

See if you qualify for FREE 100% Fiber Optic Internet

Find out if you qualify with the Affordable Connectivity Program.

Steps to enroll

Step #1

Step #2

Step #3

ACP Enrollment Form

Customer Information

Contact Information

General Information

Answering all your ACP questions

Can my household qualify for more than one ACP credit?

I was enrolled in the ACP with my previous internet provider. Can I qualify again with Lumos?

How long is the enrollment period?

Will my ACP enrollment transfer if I move?