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Affordable Connectivity Program

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Answering all your ACP questions

No, only one monthly service discount and one device discount is allowed per household. A household refers to any person or group of people who live together at the same address and share income and/or expenses.

Yes, you can apply your ACP benefit to a different provider. As long as you still meet the program’s requirements, you can transfer your ACP subsidy to Lumos.

The Affordable Connectivity Program began to accept enrollments on December 31, 2021. It is an ongoing initiative with no fixed end date. The government has committed $14.2 billion to the program and will continue it until the funds are fully utilized.

Yes, your ACP subsidy can be transferred to another address at any time. If you’re moving, simply update your address information on the ACP website, and then re-enroll with Lumos using your updated address to continue receiving the benefits.

*Offer is available to eligible residential accounts in all Lumos markets where fiber is available. The rate of $0/mo is based on a credit of $30/mo with ACP and a promotional price of $30/mo on 100 Mbps (upload) x 100 Mbps (download) fiber internet. Must be qualified for and enrolled in the ACP with Lumos to receive this rate. Standard rate for 100 Mbps x 100 Mbps fiber internet is $39.99/mo. Taxes, fees and surcharges are extra and subject to change at any time. Installation, equipment and additional services are extra. Internet speeds are up to maximum advertised upload and download speed available based on a wired connection. Wired and wireless speeds may vary by location and are not guaranteed. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Service not available in all areas. Restrictions apply. Call 844-589-0320 for complete details.
 
The Affordable Connectivity Program (ACP) is a federal government benefit program operated by the Federal Communications Commission and, upon its conclusion, or when a household is no longer eligible, customers will be subject to standard rates, terms, and conditions. The ACP is non-transferable and limited to one discount per household. Eligibility requirements apply. A monthly credit of up to $30 will be applied to eligible accounts during the duration of the program; customers will be responsible for any charges over the $30/mo.

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